Support

Frequently Asked Questions

I cannot sign into the web site or the application.

The new Digital Editions web site and application require that you sign in with your IEEE Account username and password. These are the same username and password you use to sign in to ieee.org. If you have forgotten your IEEE Account username or password, please visit this page. If you do not know your security question answers or have any difficulty resetting your password, contact the IEEE Support Center. If you can sign into ieee.org but not to the Digital Editions web site or application, please contact us via our support form.

I do not see new publications in the Qmag iPad app.

There is a new Digital Editions iPhone and iPad app available here. Once you download the app, sign in with your IEEE Account credentials to access your subscribed publications. Back issues will be added over the next few months.

How do I download the PDF version of a publication?

When browsing the Digital Editions web site you may click the PDF link which appears below the thumbnail image of an issue's cover as well as the Download PDF button on the publication's landing page:

If you are viewing an issue online via the page-turning interface, you may click the Download button:

Contact Support

Please visit our support form for any other issues.